You'd think it would be fairly simple. You pay for what you use. Hey, hold on there! The low-income customers believe they should get a rate break because they are poor and can't afford an "everyone pays for what they use". The big industrial business' think they deserve a rate reduction because the increased costs they'd face could affect jobs at those industries (just a little blackmail). The rest of us in middle are getting a little miffed because we can see the writing on the wall. We are the ones that are going to be subsidizing both of these customers.
I think it's time that big companies start paying for the costs they incur. Small businessmen don't get these breaks why should they? As for the low-income, why force people to pay their bills? Why not make it voluntary? People can round up their bill and that extra money goes to the low income customer.